We are committed to providing you with a seamless shopping experience and ensuring your satisfaction with every purchase. Our return policy is designed to be straightforward and hassle-free, allowing you to shop with confidence.
Eligibility for Returns
At ARI Electronics, we understand that sometimes, a product may fail to meet your expectations. We accept returns for most items within 30 days of the delivery date, provided that they meet the following conditions:
Unopened Items: Products must be in their original, unopened packaging, with all seals intact and labels attached. This ensures that the item is in a resellable condition.
Unused Condition: Items should be unused and in the same condition as when you received them. This includes all accessories, manuals, and promotional items in the original purchase.
Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required for all returns. This helps us verify the purchase and process your return quickly.
Non-Returnable Items
Certain items are not eligible for return due to their nature or for health and safety reasons. These include:
Personal Care and Beauty Products: Items such as razors, hair dryers, and other personal care products cannot be returned once opened for hygiene reasons.
Customised or Special Order Items: Custom-made or specially ordered products can only be returned if they are defective or damaged upon arrival.
Digital Products and Subscriptions: Software, digital downloads, and subscription-based products are non-returnable.
Return Process
To initiate a return, please follow these simple steps:
Contact Customer Service: Contact our customer service team at [email or phone number]. Provide your order number, item details, and reason for the return. Our team will guide you through the process and provide a return authorisation number if your request meets the return criteria.
Pack and Ship the Item: Securely pack the item in its original packaging, including all accessories and documentation. Clearly label the package with the return authorisation number and send it to the address provided by our customer service team. Please note that the customer is responsible for return shipping costs unless the item is defective or incorrect.
Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If approved, a refund will be issued to your original payment method within 7-10 business days. Please note that shipping charges are non-refundable.
Exchanges
If you wish to exchange an item for a different model or variant, please follow the same return process outlined above. Once the return is processed, you can place a new order for the desired item. We do not offer direct exchanges.
Damaged or Defective Items
If you receive a defective item, please get in touch with our customer service team immediately. We will arrange for a replacement or refund, including covering the return shipping costs. Please provide detailed information and photos of the damage or defect to expedite the process.
Contact Us
For any questions or concerns about our return policy, please get in touch with our customer service team at [email or phone number]. We are here to assist you and ensure your satisfaction with every purchase from ARI Electronics.